Support

For any question, bug report, billing issue, or account request, email support@aligncosmic.com.

To help us resolve things faster, please include the email address on your account, your device and operating system, and the app version (shown at the bottom of Settings in the app).

• Manage or cancel — subscriptions are billed by the App Store or Google Play, not by Align directly. Open Settings → Subscription → Manage Subscription in the app, which links straight to your store account. You can also manage them in your device's account settings.
• Restore a purchase — if you reinstalled the app or switched devices, tap Restore Purchases on the subscription screen.
• Refunds — refunds are handled by the store that processed the payment. Apple and Google each have their own refund request process, and we are unable to issue store refunds on your behalf.
• Billing problems — if you were charged incorrectly, email us with the store receipt and we will help you sort it out.

• Delete your account — open Settings → Delete Account in the app. This permanently removes your personal data within 30 days.
• Password reset — use Forgot password on the sign-in screen.
• Data requests — to request a copy of your data, email us from your account address.

Align has a community feed, messaging, and calls. If you encounter content or behaviour that breaks our rules, report it directly in the app — tap Report on any post, or open a profile to report or block that person. Reports go to our moderation queue and are reviewed promptly.

For urgent safety concerns, email support@aligncosmic.com with the word URGENT in the subject line.

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