Coins, Gifts & Refunds

Coins are a limited, personal, non-transferable and revocable licence to access digital features within Align. They are not money, not a stored-value instrument, and carry no cash value.

Coins cannot be sold, traded, transferred or gifted between user accounts, and cannot be exchanged for cash by the purchaser. Align does not provide, and coins may not be used for, any form of person-to-person money transfer.

Coins do not expire while your account remains open and in good standing.

• Every purchase screen shows the price in your local currency, not only in coins, before you confirm.
• Purchases made inside a mobile app are processed by that app store. Purchases made on this website are processed by our payment provider.
• You must be at least 18 to buy coins, or have the consent of a parent or guardian.

These limits apply to every account and exist to protect you against accidental or unauthorized spending.

• $99.99 maximum in a single transaction.
• $200 in any rolling 24-hour period.
• $1,000 in any rolling 30-day period.
• $50 per day during your account’s first seven days.
• You may set your own lower limit at any time in settings. Lowering it takes effect immediately; raising it takes effect 24 hours later.
• We may ask you to re-authenticate once your spending passes $200 in a rolling 30-day period.

Coins may be spent on virtual gifts during a live broadcast. A gift is consumed at the moment it is sent, is visible to others in that broadcast, and cannot be recalled or reversed.

Sending a gift credits the host with an earning under our Creator Payout Terms. It does not transfer money to them directly, and it does not create any payment relationship between you and the host.

• Coins are delivered immediately on purchase. By completing a purchase you request immediate delivery and acknowledge that any statutory right of withdrawal you may have is lost once delivery begins.
• Coins spent on a gift are consumed at the moment the gift is sent and are not refundable.
• Unspent coins may be refunded at our discretion within 14 days of purchase, where no part of that purchase has been spent.
• Purchases made inside a mobile app are governed by that app store’s refund policy, not this one. Contact the store directly.
• Nothing in this section limits any right you have that cannot be waived under the law where you live.

Report an unauthorized purchase within 60 days and we will investigate. Where a purchase was made without the account holder’s authority — including by a minor without the consent of a parent or guardian — we will refund it and remove the corresponding coins, together with any earnings credited to a host from gifts funded by that purchase.

Contact us at support@aligncosmic.com with the date and amount of the charge.

• If we discontinue coins entirely, unspent balances are refunded pro rata at the price paid.
• If you close your account, unspent coins are forfeited.
• If we terminate an account for fraud or a breach of these terms, unspent coins are forfeited.

We may update these terms. Coins already purchased remain subject to the pricing and refund terms in effect at the time of purchase. Continued use after a change takes effect constitutes acceptance of the revised terms.

Questions about coins, gifts or a refund? Email support@aligncosmic.com.